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Current State of the
Shippers Reflect Continued Confidence
with Use of 3PL Services
Results of the 2012 16th Annual Third-Party Logistics Study once again reaffirmed that third-party logistics providers continue to provide strategic and operational value to many shippers across the globe. Shippers consider logistics and supply chain management as key contributors to their overall business success, and approximately three-quarters of survey respondents say 3PLs provide new and innovative ways to improve logistics effectiveness.
results are based on survey responses from 1,561
industry executives and managers representing users
and non-users of 3PL services (referred to as shippers
or shipper respondents throughout this report),
as well as 697 executives and managers representing
firms that provide 3PL services (called 3PLs or
3PL respondents). 3PLs were added to the survey
group in 2009 in order to capture both sides of
the buyer-seller relationship.
The number of usable survey responses continues to rise each year, with a significant increase for the 2012 Study.
Please see About the Study for detailed information about survey responses and the four streams of research used to fully analyze the state of the 3PL market: a web-based survey, desk research, focus interviews, and facilitated workshop sessions at Capgemini Accelerated Solutions Environment® (ASE) locations in Chicago, Illinois, and Utrecht, The Netherlands, and at the 2011 eyefortransport 3PL Summit in Atlanta, Georgia.
Current Global Economic Climate and Use of 3PLs
As acknowledged in
our Annual 3PL Studies over the past two to three
years, economic volatility and uncertainty have
impacted global business markets and in turn, global
markets for 3PL services. Figure 1 includes data
from Armstrong & Associates that estimates the
magnitude of global 3PL revenues for 2010 (US $541.6B),
and provides breakdowns for the four major geographies
that are included in the 2012 3PL Study.
Global 3PL revenues reported for 2010 represent an increase of 6.8% over those reported in 2009, confirming the general trend toward improving global business conditions. Focusing specifically on the US, 3PL revenues reported by Armstrong &
Associates have increased from US $107.1B in 2009 to US $127.3B in 2010, and are expected to increase to US $141.2B in 2011.
Generally, these reflect the somewhat-improving global business environment and ongoing economic globalization.
The Competitive Starting Line Has Been Re-Set
The chief reason for conducting the 2012 3PL Study is to update our knowledge of 3PL-shipper relationships, and to learn how both types of organizations are using these relationships to improve and enhance their businesses and supply chains. Many shippers are currently in search of new and innovative global supply chain strategies, suggesting new opportunities for 3PLs to make significant contributions to supply chain efficiency and effectiveness. Many shippers and 3PLs agree that today’s business challenges represent some version of a ‘‘new normal,” driving the need for both types of organizations to identify and implement new strategies for success. In effect, the starting line has been re-set, injecting a new, highly invigorated and highly competitive spirit into the logistics business environment.
‘‘Today’s 3PL marketplace is experiencing significant change. Established 3PLs are recalibrating their business models to provide greater value to their shipper-customers,” noted one prominent 3PL industry observer. ‘‘At the same time, they are looking over their shoulders at emerging sources of competition and the new and innovative offerings they are bringing to market.”
Spending on Logistics and 3PL Services
As seen in Figure 2, shipper respondents to the 2012 3PL Study report that total logistics expenditures represent an average of 12% of their companies’ sales revenues. Total logistics expenditures include transportation, distribution, warehousing and value-added services. Regional differences range from 11% in each of three regions to Latin America’s 14% of company sales revenues.
Shippers devote an average 42% of this total to outsourcing, the same as reported in last year’s study. That suggests that in comparison with the previous year, average changes in expenditures for outsourced logistics have been proportional to changes in total logistics expenditures. The average percentages of logistics spending shippers devote to outsourcing by region are also similar to last year. A new series of questions in the 2012 3PL Study asked shippers to report the percentages of transportation and warehousing spend that are managed by third parties. As indicated in Figure 2, the overall average for transportation was 56%, but the regional averages ranged from 41% in North America, to more than 60% for shippers in Europe, Asia-Pacific and Latin America. The average warehouse operations spend managed by third parties was 39%, with only modest variation by individual region.
Reported Changes in Use of 3PL Services
In recent years’
studies, we began to ask shippers whether they
were increasing their use of outsourced logistics
services, or returning to insourcing many of them.
The responses represent an interesting record of the shifting use of 3PL services:
use of 3PL services: Nearly two-thirds
(64%) of shipper respondents report an increase
in their use of outsourced logistics services,
and 76% of 3PL respondents agree this is what
they are seeing from their customers. Regionally,
58% of North America shippers reported increased
use, as well as 57% of European, 78% of Asia-Pacific
and 73% of Latin American shippers.
to insourcing: Consistent with the churn
that occurs each year with some companies increasing
outsourcing and others bringing logistics activities
back in-house, an average of 24% of shipper respondents
are returning to insourcing some of their logistics
activities, and 37% of 3PL respondents observe
that some of their customers are returning to
insourcing logistics activities.
- Reducing or consolidating the number of 3PLs used: Slightly over one-half (58%) of shipper respondents are consolidating the number of 3PLs they use, and 72% of 3PLs feel that customers in general are reducing or consolidating the number of 3PLs they use. This general trend toward consolidation is consistent with contemporary trends in procurement and strategic sourcing.
Interestingly, the percentage of shippers increasing/decreasing their use of 3PL services is very close to the figures we reported in last year’s study. So, again this year, there is strong evidence that the predominant direction among shippers is to move toward increased use of outsourced logistics services.
3PL-Shipper Relationships Continue to Progress and Improve
Similar to last year’s study, 88% of shippers view their 3PL relationships as generally successful, compared with 94% of 3PL respondents. Shippers’ ratings are consistent across regions: North America 89%; Europe 88%; Asia-Pacific 89%; and Latin America 87%.
Somewhat fewer shippers, 71%, indicate that 3PLs provide them with new and innovative ways to improve logistics effectiveness; 91% of 3PL providers feel that this statement accurately characterizes the services they provide. The gap continues between the ratings that shipper respondents assign to various aspects of the 3PL-shipper relationship and the more positive evaluations provided by the 3PL respondents themselves.
Success Factors: According to the survey findings, the following are key ingredients to successful 3PL-shipper relationships:
transparency and good communication:
While 69% of shipper respondents are satisfied
with the openness, transparency, and communication
received from 3PLs, only 62% of 3PLs are satisfied
with these characteristics in their relationships
with customers. So, apparently there is a need
for both parties to consider the value that could
be gained by being more willing to share appropriate
information with their business partners.
and flexibility to accommodate current and future
business needs and challenges: Nearly
all (98%) 3PLs feel that their customers expect
them to be sufficiently agile and flexible to
accommodate their (shippers’) current and
future business needs and challenges.
But just 68% of shippers judge their 3PLs as sufficiently agile and flexible, down from 72% last year. This aspect of 3PL-customer relationships clearly needs improvement, and deserves careful watching.
in ‘‘gainsharing” between 3PLs and
shippers: Gainsharing comes up frequently
during our shipper workshops, and we are receiving
mixed signals regarding this form of shipper-3PL
collaboration. This year 56% of 3PL respondents
and 42% of shippers (versus 56% last year), report
engaging in gainsharing arrangements. While many
shippers consider gainsharing to be a useful incentive
for themselves and their 3PL providers to work
toward agreed-upon objectives and in keeping with
the principles of good collaboration, others seem
to feel that the basic agreement with a 3PL should
cover all areas where performance is expected,
and that it is not necessary or appropriate to
engage in gainsharing practices. Interest in gainsharing
may be diminishing somewhat due to slight improvements
in the global business economy. We plan to follow
this closely in future studies.
in collaborating with other companies, even competitors,
to achieve logistics cost and service improvements:
When this question was asked last year for the
first time, 68% of shipper respondents and 80%
of 3PLs expressed interest in these strategies.
This year these percentages dropped to 44% and 67%, respectively. So, while last year we stated it was ‘‘reassuring to see percentages that suggest a true interest by both parties in working with other companies, even competitors,” perhaps the easing of global economic conditions have made this less of a priority.
We will continue to focus on this issue in future studies.
Measurable Benefits: Shipper respondents experience measurable benefits from 3PL services, as seen in Figure 3. Metrics relating to logistics cost reduction, inventory cost reduction, and logistics fixed asset reduction are consistent with what was reported in the two previous years’ studies.
Shippers also report improvements in order fill rate and order accuracy resulting from use of 3PLs, although the absolute levels of these metrics are a little lower than those reported in both the 2009 and 2010 3PL Studies. This may be an indicator of the continuing impact of the global economic recession.
Finally, survey results showed that 60% of the shipper respondents report their use of 3PLs has led to ‘‘year-over-year incremental benefits;” and 88% of 3PL respondents agree. Despite the positive success ratings perceived by both shippers and 3PLs, there appears to be opportunity to enhance the benefits experienced by users of outsourced logistics services.
Figure 4 summarizes the information technology (IT) capabilities that shippers and 3PLs feel are ‘‘must haves” for 3PLs to successfully serve customers. Overall, the most needed capabilities are those that relate directly to execution-oriented activities and processes such as transportation, warehouse/ DC management, electronic data interchange, visibility, etc. Others that have somewhat lower rankings tend to be more strategic and analytical.
Highlighted in Figure 5 is a ten-year view of shippers’ opinions on whether they feel information technologies are a necessary element of 3PL expertise, and whether they are satisfied with their 3PL providers’ IT capabilities, the difference that has become known as the ‘‘IT Gap.” In recent years there has been a modest increase in the percentages of shippers who indicate satisfaction with the IT capabilities of their 3PLs; in fact, it is worth noting that the satisfaction rate has doubled since this question was first asked in 2002. Despite this improvement, the opportunity remains to further narrow the gap between these two ratings. Similar to last year’s study, 68% of 3PLs feel that their customers are satisfied with the IT services they provide.
What 3PL Users Outsource and What 3PL Providers Offer
Figure 6 shows the percentages of shipper respondents that outsource specific logistics activities. Provided below are some general observations about this year’s results and the contrasts they reveal from previous years:
operational, and repetitive activities tend to
be the most frequently outsourced. These include
international and domestic transportation (78%
and 71% across all regions studied), warehousing
(62%), freight forwarding (57%) and customs brokerage
(48%). This usage varies across each of the regions.
Another observation is that for the most part,
the percentages indicated in Figure 6 for the
‘‘all regions” results are somewhat
lower than comparable percentages from the previous
year’s study. This may be explained somewhat
by the fact that the current study yielded a higher
percentage of shipper respondents in the lowest
revenue category than in the previous year’s
study, as noted in the About
chapter later in this report.
Further analysis of the available data confirmed that the higher the sales category, the higher the average number of logistics activities outsourced.
- Perhaps due to
the globally volatile business environment, the
percentage of shippers outsourcing international
transportation declined from 84% in 2009 to 75%
in 2010, and now has increased slightly to 78%.
Over the same time frame, the reported use of
customs brokerage declined from 71% to 58% to
48% and the reported use of freight forwarding
services declined from 65% to 53% and then increased
- The less-frequently reported activities indicated in Figure 6 tend to be somewhat more strategic, customer-facing, and IT-intensive. Examples include: IT services; supply chain consultancy services; order management and fulfilment; fleet management; customer service; and LLP/4PL services.
is a summary of the types of logistics services
provided by 3PLs participating in the 2012 survey
and reveals that many 3PLs provide a wide range
Based on findings from last year, it is very common for 3PLs to offer many, or even most, of the range of services included in the question: the typical model is for 3PLs to offer a substantial number of services to respond effectively to their customers and their logistics needs.
Earlier, the 2008 3PL Study included a special topic focus on shippers’ expectations and usage of 3PLs as a part of their green supply chain initiatives. Follow-up questions on this topic in the 2012 3PL Study reveal that 29% of shippers rely on 3PLs to provide visibility to fuel efficiency and carbon emissions information. Fully 53% of shippers say fuel efficiency and carbon emissions have become an important part of their 3PL procurement decision processes.
The Voices of Current Non-Users of 3PL Services
The Annual 3PL Study survey also reaches a substantial number of organizations who do not currently use 3PLs. One objective of this study is to provide insight into shippers’ decisions not to outsource. As indicated in Figure 8, the most common reasons are core competency, the importance of logistics, realization of cost reductions, integrating IT systems with 3PL systems and control over outsourced activities. While there is a certain logic behind using these concerns to support a decision not to outsource, our discussions with shippers indicate that sometimes these very issues are used by other companies to justify their decision to outsource certain logistics services.
About Capgemini Consulting
With more than 115,000 people in 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2010 global revenues of EUR 8.7 billion.
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